64-bit Operating System Information
At this time, we are unable to support Windows Vista 64-bit edition, or any other 64-bit operating system. This has to do with our network access control client (NAC), Cisco Clean Access. We use CCA to enforce our network security policies, such as making sure all computers accessing the network are up-to-date, have an updated antivirus client installed, have an antispyware client installed, etc. We have our system updated with the latest software available from Cisco, and the current version of CCA supports only the authentication (log in) portion of accessing the network. Because it cannot check for security requirements, we run the risk of network stability and infecting the entire network if we were to allow 64-bit systems authentication access. So unfortnuately, we cannot support 64-bit operating systems on our network at this time. Visit our Software page for more information regarding requirements to access the network.
Residential Network Support Desk
Click the button above If you have any questions regarding accessing the network from the residence halls, please take some time to browse the Information and Support pages of our website, as most issues can be resolved by information on these pages. We highIy encourage you to browse the site prior contacting us. We also prefer that you contact us by email, as we remain assisting current residents in the office and over the phone. If you're not up to talking to us in person or on the phone, send an IM. ResNet Office (located next to Sierra Madre lounge) |
ITS Support DeskPlease note: Information on the ITS Support Desk websites is not related to ResNet, and the information below only pertains to assistance not provided by ResNet. If you have any other questions regarding your MyCalPoly Portal account, accessing the internet from areas not within the residence halls, email, or your telephone, please contact the ITS Service Desk (Building 14 (Computer Science), Room 114): 805-756-7000 |
Recent News & Updates
8/5/08 - We have a new site! We've updated a lot of our documentation and information pages, so take a few extra moments to browse around and learn or refamiliarize yourself with requirements, policies, and information.
